IT User Advocate

The IT User Advocate works with the University of Michigan community to ensure that U-M information technology policies and guidelines are followed and responds to computer abuse and misuse of U-M IT resources.

The User Advocate enforces compliance through a variety of means, including temporary denial of service or filing a formal complaint about a student with the Office of Student Conflict Resolution (OSCR).

Specifically, the User Advocate:

  • Receives and investigate reports of U-M technology and information policy violations as they pertain to U-M-provided resources.
  • Coordinates problem-solving with other information technology service providers and campus units—including Student Life and the Department of Public Safety and Security (DPSS).
  • Provides IT policy interpretation and information to help students, faculty, and staff understand university and departmental policy, including the responsible use of shared resources.
  • Provides guidance and procedures for handling some IT policy-related matters (for example, Getting Access to Someone Else's Account).
  • Engages in outreach activities, including general community education and awareness.

Report IT Policy Violations

Contact the User Advocate at abuse@umich.edu if you are aware of or suspect violation of U-M information technology policies, including:

  • Threatening or harassing email
    • In an emergency, call the Department of Public Safety at 911 or 763-1131
    • If contacting the User Advocate, include full headers when forwarding the email
  • Digital copyright infringement
  • Promotion of a commercial enterprise when the sender's email address ends in @umich.edu
  • Other violations of responsible use of U-M information technology resources

Report Spam or Phishing Email

Report spam or phishing that appears to be from a U-M address. The User Advocate does not generally investigate spam that comes from non-U-M addresses When forwarding U-M spam to the User Advocate (at abuse@umich.edu), be sure to include full headers

Note: If your message is rejected when you try send a spam or phishing report, please try the following:

  1. In U-M Google Mail, click the down arrow next to Reply and select Show original on the message you would like to report.
  2. Click the Download Original link to save the page as a .txt file.
  3. Compose a new message, attach the downloaded file, and send it to abuse@umich.edu.