IT User Advocate

The ITS User Advocate works with the University of Michigan community to ensure that U-M information technology policies and guidelines are followed, and to respond to computer abuse and misuse of U-M electronic resources.

The User Advocate enforces compliance through a variety of means, including temporary denial of service or filing a formal complaint about a student with the Office of Student Conflict Resolution (OSCR).

Specifically, the User Advocate:

  • Receives and investigate reports of U-M technology and information policy violations as they pertain to U-M-provided resources
  • Coordinates problem-solving with other information technology service providers and campus units—including Student Life and the Department of Public Safety and Security (DPSS)
  • Provides IT policy interpretation and information to help students, faculty, and staff understand university and departmental policy, including the responsible use of shared resources
  • Engages in outreach activities, including general community education and awareness

Contact the User Advocate at if you are aware of or suspect an abuse of U-M information technology policies, including:

  • Threatening or harassing email
    • In an emergency, call the Department of Public Safety at 911 or 763-1131
    • If contacting the User Advocate, include full headers when forwarding the email
  • Spam that appears to originate from within the university
    • We cannot help with spam that comes from non-U-M addresses
    • When forwarding U-M spam to the User Advocate, be sure to include full headers
  • Digital copyright infringement
  • Promotion of a commercial enterprise when the sender's email address ends in
  • Other violations of responsible use of U-M information technology resources
Note: If your message is rejected when you try report spam or phishing to, please try the following:
  1. In Gmail, click the down arrow next to Reply and select Show original on the message you would like to report.
  2. Using your browser's menu, save the page as a .txt file.
  3. Compose a new message, attach the file you have created, and send the new message and attachment to